We want you to be satisfied with the product you receive. If you need to return an item for any reason, please read the following policy carefully to ensure a smooth process.

✅ Returnable Situations
You can apply for a return within 30 days after receiving the product, provided that the following conditions are met:

The product is unused and the packaging is complete (including all accessories and instructions)

No human damage, scratches or stains

It is a regular standard product (except customized products)

❌ Returns are not accepted in the following situations
The product has obvious signs of use

Exceeded the return period (30 days)

Customized, personalized products

Damage caused by human error

💬 Return process instructions
Please submit a return application through “Contact Us” on the website

We will review and contact you within 3 working days

After the review is passed, we will provide return instructions and processing procedures

Returned items must be safely packaged and sent back

After the product is confirmed to be correct, we will process a refund or exchange within 5 working days

🔄 About Exchanges
If you need to replace the product due to size, color or function issues, please submit an application within 30 days after receiving the goods. Exchanges follow the same conditions and requirements as returns.

💰 Refund Instructions
The refund will be returned through the original payment channel after confirming that the goods have been received correctly

The shipping cost will be divided according to the responsibility:

Product quality issues: We bear the return shipping cost

Non-quality returns (such as personal preferences): Users bear the return shipping cost

If you have any questions about the return policy, please contact us through the customer service channels provided on the website. We will do our best to provide you with a clear and efficient service experience.